When the winter storm began its slow, steady push toward Houston, the Red Cross and its local partners moved just as quickly. Together, we opened a temporary shelter at the Deputy Darren Almendarez Community Center, it became a brief stop where people could escape the cold.

But as often happens in disaster response, the work became something more. The center transformed into a place of connection and care, where people found not just warmth, but comfort, dignity, and community. What unfolded became a reminder of what the Red Cross does best, meeting people exactly where they are, guided by compassion and teamwork.

Our volunteer team came from California, Utah, Montana, and Texas—voices with different accents, stories shaped by different landscapes, and lives built on different experiences. Yet we all arrived with the same purpose, to help our neighbors weather the storm safely. In the end, our differences strengthened us. They allowed us to see more, understand more, and serve more fully.

Patrick, once a builder of theatrical sets, brought a creative eye to shelter operations. He saw the space as a stage—where flow, structure, and timing mattered. As needs changed, he adapted the “set,” ensuring every piece worked together so the shelter ran smoothly, no matter what the storm brought.

Tracy (Kris) stepped into the quiet intensity of the night shift. Her gift for understanding people helped her connect with residents, helping them feel safe.

Jimmy, a former service member, took charge of feeding operations. He brought steadiness, the kind that comes from knowing how much routines matter in uncertain times. Residents relied on him, not just for food, but for the sense of normalcy and dependability he created.

Nnamdi supported overnight operations by stepping in where he was needed, always thinking about how each task helped the residents staying at the shelter. Kenna greeted every resident who came through the doors, and made sure they had what they needed.

Our partners made an indispensable difference. The Houston Health Department, Harris County Public Health, law enforcement, and emergency management teams stood with us. Public health team members Ramsey and Krystal became part of our shelter family, offering mobility assistance, feeding support, and insight into health concerns so we could safeguard everyone under our care.

Medical support came from Sosamma Ashley, whose thorough assessments ensured each resident received the attention they needed. Her presence reminded us how essential clear communication and coordination is important when caring for a diverse population in a shared space.

Through this response, we were reminded why the Red Cross mission matters so deeply. People from different states, cultures, and life journeys came together to serve a community in need.

Service without state lines is more than a phrase, it’s what happens when compassion, partnership, and diversity come together. And in Houston, during the deepening cold of a winter storm, that spirit warmed far more than the building. It warmed the people inside it.

Story By: Nnamdi Nnoli